Online via YOUR Financial Institution
The District of Highlands is now set up with most Financial Institutions and Credit Unions to recognize the District of Highlands as a payee so that you may pay your taxes through internet banking or via telephone.
Once you are logged into your bank's website, you will need to add Highlands as a Payee. Please make sure to choose the payee carefully as there can several choices. Yours will most likely look like HIGHLANDS, DIST - TAXES (no East or Grey in the name). You will then be asked for an Account Number. This will be an 11-digit number which will consist of the 3-digit school district plus your 8-digit roll number (ie. 36215999000) from your Tax Notice. DO NOT include dashes or decimal.
In Person at YOUR Financial Institution
In order to process your payment, your bank or credit union will require the remittance slip from your original tax notice which contains an encrypted CCIN # to ensure that the payment is delivered to the District’s bank. Please note that the District is not responsible for errors made by Financial Institutions and that the banks no longer will accept Home Owner Grants. It is your responsibility to ensure that the grant is claimed. You may do this either through our website (see eHOG) or by submitting the paper grant (located on the back of the remittance slip on the tax notice) in person at the District Office. Should you require a reprint of your property tax notice in order to fill out the HOG, we will be happy to print one out for you. Please bring picture ID to obtain your ACCESS Code/PIN.
In Person at District Office
We do not accept payment by credit card. However, the District Office does accept debit card payments. Be aware of what your transaction limit is as your transaction may be denied by your bank if you have not prearranged for a significant amount to be debited from your account. We also accept payment by cash, cheque, or postdated-cheque (include Roll# for reference) payable to the District of Highlands. Our District Office hours are 8:30am to 4:00pm Monday to Friday (closed holidays).
Drop Off After Hours
After hours, please drop off in secured mail box in the front door of the District Office. Please write your Roll # on your cheque to make sure the correct account is credited. No cash please.
If mailing, address envelope to District of Highlands, 1980 Millstream Rd, Victoria, BC, V9B 6H1. Please make cheque payable to DISTRICT OF HIGHLANDS. In the event of postal disruption, please use alternate payment methods to ensure that payment is received by the due date.
If the District Office has been notified with your mortgage listing, then you will see a mortgage code in that field. If the Mortgage Code is blank, no listing has been sent to your mortgage company and you are responsible to pay your taxes. Many property owners will have their property taxes included in their mortgage payments. A portion of the mortgage payment is allocated for property taxes and is forwarded to the District of Highlands once they have received a listing from us. The District of Highlands is not responsible for errors made by the mortgage provider. HOWEVER, you will still be responsible for claiming your HOG.
Monthly Pre-Authorized Payment Plan (PAPP)
Property Owners may wish to enroll in the Pre-Authorized Payment Plan (PAPP) for pre-payment of their property taxes. Automatic withdrawals occur on the 10th of each month, running for 10 months of the year between August to May. Once we have received your enrollment form and a void cheque, a fixed amount will automatically be debited from your bank account. This program allows the tax payer the convenience of paying their taxes on a monthly basis rather than one lump sum, therefore, making budgeting easier and avoiding the risk of penalties
No payments will be withdrawn for June and July. The annual tax notices are mailed out the last week of May and will show that year's tax levy less the total pre-payments. The home owner is responsible for claiming their Home Owner Grant (HOG) and making the final payment to your tax account.