The
Bylaw Department is responsible for the enforcement of the District's
bylaws. The Bylaw Officer works to educate the community about bylaws,
enforce fairly and consistently and resolve any bylaw conflicts in a
collaborative way.
Certain
areas of enforcement are health and safety related and requires
proactive enforcement, the majority of regulations are enforced on a
complaint only basis. The Bylaw Officer may investigate written
complaints received from the public of alleged violations such as
property maintenance, excessive noise, land alterations and building
issues.
Animal Control
Animal
control services for the District of Highlands are provided, by
contract, through the Capital Regional District. Please call
250-478-0624 or E-mail.
How to Make a Bylaw Complaint:
Complaints must be submitted in writing, with the exception of those
that identify urgent contraventions (health and safety), before they
will be considered for investigation. All complaints must include
complete contact information for the complainant (name, address and
telephone number).
The District will receive complaints in various ways:
By mail to: Bylaw Officer, 1980 Millstream Road, Victoria, BC V9C 3T1
Drop off in person to District Office, 1980 Millstream Road
Bylaw complaint information is considered confidential and will not be
released, except as may be required under the Freedom of Information and
Protection of Privacy Act or otherwise required by law. The District
may require you to act as a witness, should a bylaw complaint case
proceed to Court if an infraction cannot be resolved.